Cancellation & Return Guidelines
For Offline Brick-and-Mortar Store Purchases
1. Merchant-Specific Return Policies
Because Dhoondo indexes independent, local brick-and-mortar storefronts, all purchase cancellations, item exchanges, warranty claims, and refund requests are subject to the specific retail return policy of the individual shop where the purchase is made.
2. Pre-Purchase Inspection Advantage
One of the primary benefits of buying from a local shop discovered on Dhoondo is the ability to physically touch, inspect, and verify the authenticity and operational status of goods before making payment. We strongly advise customers to verify product condition and test electronic equipment on the spot in the shop.
3. In-Store Invoices & Proof of Purchase
Always collect a physical invoice, cash memo, or digital receipt directly from the merchant during your store visit. In the event of any required exchange or warranty service, the retailer’s official bill is required for processing.
4. Manufacturer Warranty Items
For branded electronics, smartphones, and home appliances, warranty claims are serviced by the authorized brand service centers as per standard manufacturer policies across India. Keep the dealer stamped warranty card and purchase invoice provided by the seller.